I'm the original owner of a 2013 Ford F-150 STX 4x4. I love my truck; we go all over the place together. We especially like to go fishing. We've been to all the Great Lake states from Minnesota to Pennsylvania and all the states in-between. We've even been to Canada, eh. On Sunday Sept 15th, the water pump failed and I was in a serious bind. I have never taken it for service anywhere other than the Ford dealership where I bought it. I tried calling them bright and early this morning (Monday) to see if they could squeeze me in for a diagnosis and repair. Much to my dismay, they told me they were scheduling 8 days out for service and the person with whom I spoke seemed to have more apathy for my dilemma than empathy. I'm the father of two boys and a husband with a full-time job - if you think my truck doesn't get driven every single day, then you must work at a dealership. I started looking for a local mechanic who maybe had a little time to help me out. Buckeye Complete Auto Care not only helped me out, but they did it in under 6 hours. I dropped my car off at their location shortly after 9am and was driving it home before 2:30pm. The price i was quoted was the price I paid. Nicholas was awesome - he answered all my questions with confidence and was a genuine pleasure to work with. I didn't get to meet Trevor the technician who performed the work, but if he's as much of a stand up guy as his repair skills, I'm quite sure I would like him too. I briefly met Todd the owner, and the I knew the moment i shook his hand that everything was going to be OK because his hands weren't perfectly clean. That told me he's the kinda guy who puts in the time where it matters - with the customers. He doesn't just sit back cashing checks. I'd rather work with that kind of a business (and businessman) every time. Thanks a million BCAC! I really appreciate you!! You saved me and our family. PS. I'm gonna need an oil change in about 500 miles so ... see me later. I won't go back to that dealership now ;-)
Jason, you can’t believe how much this review means to me and the guys. I really appreciate the kind words and I can’t wait to wow you again at the oil change.
- Buckeye Complete Auto Care